We also value your feedback and suggestions — they help us continually improve the Electric Car Loans experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Follow us!
We are a proud member of the Financial Services Online network!
Connect with us on your favourite social media platform for the latest financial news, views, resources and information.
The Australian government has unveiled plans to gradually phase out the popular tax discount for electric vehicles (EVs), a move projected to save the federal budget $1.7 billion over the next four years. This decision comes in response to the scheme's escalating costs, which have significantly exceeded initial forecasts. - read more
The Jaecoo J5 electric SUV has reached a significant milestone in the Australian market, surpassing 4,000 orders. This achievement underscores the growing appetite for affordable electric vehicles (EVs) among Australian consumers. - read more
KGM Australia has officially unveiled the Musso EV, marking the brand's first foray into the electric ute segment. Set to go on sale from 1 December 2025, the Musso EV combines practicality with modern electric vehicle (EV) technology, catering to both commercial and lifestyle users. - read more
In March 2026, electric vehicles (EVs) in Australia achieved a record market share of 17.9%, marking a significant milestone in the country's transition to sustainable transportation. This surge is largely attributed to escalating fuel prices, prompting consumers to seek more economical and environmentally friendly alternatives. - read more
In recent years, there's been a noticeable surge in the demand for electric cars in Australia. With increasing awareness about environmental issues and more Australians committed to reducing their carbon footprint, the shift towards eco-friendly vehicles is evident. Electric cars offer an effective solution to the challenge of sustainable transportation. - read more
In recent years, there's been a noticeable shift in the way Australians think about transportation. Electric cars are becoming a popular choice for many, driven by a combination of environmental consciousness and technological advancements. With more charging stations popping up across the country and a wider range of cars available, going electric seems like an attractive option. - read more
Eco-friendly cars play a crucial role in reducing carbon footprints, which is vital for combating climate change. These vehicles, particularly electric and hybrid models, are designed to minimize emissions and reliance on fossil fuels. With technological advancements and growing environmental awareness, many Australians are considering these alternatives to traditional petrol and diesel vehicles. - read more
Knowledgebase
Hard Inquiry: A credit report check by a lender or other entity as part of the credit approval process, which can lower your credit score.
