We also value your feedback and suggestions — they help us continually improve the Electric Car Loans experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Renault’s Scenic E-Tech has joined Australia’s growing electric SUV field, giving family buyers another option in the increasingly busy middle of the EV market. With pricing starting from $55,990 before on-road costs, the Scenic E-Tech is not pitched as a bargain-basement electric car, but it does bring a long-range battery, family-friendly packaging and a well-known European badge into a price band many households are already considering. - read more
Volkswagen Australia’s latest ID.4 update gives electric SUV shoppers another important reference point as the market moves from early-adopter pricing towards more practical family budgets. The arrival of the more affordable ID.4 Pure variant places Volkswagen more directly into the finance conversation for buyers who may have liked the brand’s EV credentials, but previously found the numbers difficult to justify against Korean, Chinese and Tesla alternatives. - read more
Recent reports that BYD is preparing its smallest electric hatch for Australia add another layer to the fast-moving budget EV story. The model, widely known overseas as the Atto 1, is expected to sit beneath BYD’s existing Dolphin hatch if it reaches local showrooms, giving price-sensitive buyers another reason to revisit the numbers on going electric. - read more
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In recent years, there's been a noticeable surge in the demand for electric cars in Australia. With increasing awareness about environmental issues and more Australians committed to reducing their carbon footprint, the shift towards eco-friendly vehicles is evident. Electric cars offer an effective solution to the challenge of sustainable transportation. - read more
In recent years, there's been a noticeable shift in the way Australians think about transportation. Electric cars are becoming a popular choice for many, driven by a combination of environmental consciousness and technological advancements. With more charging stations popping up across the country and a wider range of cars available, going electric seems like an attractive option. - read more
Eco-friendly cars play a crucial role in reducing carbon footprints, which is vital for combating climate change. These vehicles, particularly electric and hybrid models, are designed to minimize emissions and reliance on fossil fuels. With technological advancements and growing environmental awareness, many Australians are considering these alternatives to traditional petrol and diesel vehicles. - read more
Knowledgebase
Prime Rate: The interest rate that commercial banks charge their most creditworthy customers.
